Typical reply: under 20 minutes during support hours.
Support 9 AM – 11 PM Atlantic
WhatsApp +1 514 447 7860
[email protected]
Activation in 5 minutes to 2 hours
Support 9 AM – 11 PM Atlantic
WhatsApp +1 514 447 7860
[email protected]
Activation in 5 minutes to 2 hours
WhatsApp is fastest and gets you a technician rather than a queue number. Email suits anything that needs a screenshot or a longer explanation. Many questions are already answered in the FAQ, and channel availability is listed on the lineup page.
Typical reply: under 20 minutes during support hours.
Typical reply: within one business hour.
9 AM to 11 PM Atlantic Time, seven days a week, in English and French. Servers run around the clock; the desk does not. Activation requests placed overnight are processed first thing the following morning.
Correspondence address for billing and legal notices. We do not operate a walk-in counter — everything is handled remotely.
Describe what you are after. Existing subscriber? Add the email on your account and we will pull up your record right away.
Three quick checks resolve most of what arrives in our inbox.
Switch the Live TV player engine in IBO Player settings, then try Ethernet instead of Wi-Fi. The setup guide shows exactly where.
Settings › Clear Cache, then Data Refresh on the dashboard. This rebuilds the EPG from our servers in about ten seconds.
Every plan carries the same catalogue — only the term differs. The pricing page lays out all five side by side.
Two things worth knowing. NovaOTT is a family-oriented service — we carry no adult or explicit categories at any tier. And if your internet provider throttles or filters streaming traffic, a standard VPN resolves it; this sits outside our infrastructure, so we recommend testing your connection on the CA$10.99 intro month first.